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2009 Programs

Professional Development Institute

Pre-Institute: Quality Rating Systems: The Nation is Embracing Them and CCR&R’s Must Too
Wednesday, September 16, 2009, 1:00 – 5:00pm

Institute: Thursday, September 17 – 19, 2009 ends at 12:00pm

Thursday Opening Plenary

Linda K. Smith, NACCRRA
"It’s a New Day for Child Care: Let’s Work Together and Take Advantage of It"

Thursday Luncheon Keynote

Paula Jorde Bloom
"Aim4Excellence: Online Director’s Credential and Quality Rating Systems"
Paula Jorde Bloom holds a joint appointment as Michael W. Louis Endowed Chair of the McCormick Tribune Center for Early Childhood Leadership and professor of early childhood education at National-Louis University in Wheeling, Illinois. She is the author of numerous journal articles and several widely read books on early childhood leadership and management issues.

Preliminary Thursday Concurrent Sessions:

Parent Services:

• Outstanding Customer Service: By Phone and On the Internet
• Parent Education: The Role of CCR&R
• Be Available Where Parents Look First: Online Child Care Search and 21st Century Call Center Referral

Provider Services:

• Provider Training Online: Improving Quality While Reducing Windshield Time
• Developing a Technical Assistance Project to Improve Child Care Quality
• Teaching Strategies to Facilitate Young Children's Social and Emotional Competence
• NAEYC Accreditation 101: You've got questions...We've got answers! Mastering NAEYC Accreditation
• Technical Assistance for FCC Provider Accreditation

Business & Community:

• Influencing the People with Power
• We Can Help Child Care Programs Survive

Subsidy Management:

• Best Practices for Family Enrollment, Participation and Retention
• Best Practices for Provider Participation, Payment and Support

Data & Technology:

• NACCRRAware 201: Analyses and Reports
• TTAM 101: Overview

Friday Closing Plenary

Kivi Leroux Miller
The Internet WILL Impact CCR&R Services to Parents, Providers and Communities: Learn How
Learn more about Kivi