The NDS Suite is a collection of applications NACCRRA created based on feedback from the field which addresses the needs of its members and supports the long-term strategic goals of NACCRRA.

• Web-based applications with automatic upgrades (no installation required)
• User-friendly software applications developed by CCR&Rs for the CCR&R field
• Customizable free or for-fee client/parent/family online referral search (optional)
• Trainers and trainees can register for trainings, access training records and update personal information online (optional)
• Providers can post photos and descriptions online so parents can have access to a "virtual tour" of their program
• Agency users have access to unlimited basic technical support and online training led by staff with CCR&R experience
• One system of applications that manages training, referral and technical assistance as well as provides easy documentation, data collection and reporting for funders and stakeholders

The NDS Suite includes NACCRRAware, Training Tracking and Technical Assistance Management, and Child Care Online. Licenses include unlimited basic technical support provided by the Help Desk.

NDS is a Suite of Services rather than a single application. NACCRRAware, NACCRRA's flagship application, is included in the Suite. Applications to track training and technical assistance and to provide enhanced online referrals for families are also included.

NACCRRA no longer provides NACCRRAware as a single or stand-alone application.

Basic computers and Internet access (high-speed Internet recommended). NACCRRA Data Services is supported on Internet Explorer version 5.5 or higher.

NACCRRA CCR&R members who have purchased NDS and submitted a license agreement can use the Suite. Agencies with a separate Employer Identification Number (EIN), also known as a Federal Tax Identification Number, accessing or sharing a database within a region/state must also be a NACCRRA CCR&R member and maintain a license agreement.

NDS is a benefit available only to NACCRRA CCR&R members and membership dues must be current. Once NACCRRA membership is established, visit old.naccrra.org/nds to download the NDS License Agreement. This information must be printed, signed and mailed to NACCRRA. License fees can be submitted with the agreements or the agency can request an invoice. Once NACCRRA has received the license document with payment, the agency will receive an email confirmation with instructions on how to access and configure NDS.

First time licensees can purchase an all-inclusive license for their first year which includes the license for all services in the NDS Suite. Hosting and storage are also included for that program year (July 1 - June 30).

Invoices will be mailed to the person listed as the agency contact after April 1 of each program year.

After purchasing a license for NDS, the licensee is responsible for maintaining the agreement through an annual license fee. If the annual agreement isn't maintained and fees are not paid for a year, the agency will need to reactivate its license through a reactivation fee.

The fee schedule is reviewed in January for the next program year. NDS fees are set to ensure that revenue supports the ongoing work for our membership. The schedule will be available to licensees no later than March 31 of each program year.

No. Once fees are paid for a fiscal year (July 1 - June 30), no refunds are issued for any unused service during the year.

Annual license and additional user fees are not prorated; however, agencies coming on after January 1 only pay half hosting and storage costs for the period January 1 - June 30.

Since NDS is a resource available only to CCR&R members, each agency is billed for NACCRRA membership dues covering January 1 - December 31. A second invoice covers NDS fees for the program year which runs from July 1 - June 30.

Requests that require a change to the billing for services need to be submitted in writing to NACCRRA before April 1.

Hosting fees are based on the number of unique active and inactive providers in the system. Storage fees are based on the total number of records across the system. A report is run on April 1 each year to determine the number of records. Agencies should delete unwanted records prior to this date to avoid having them included in the total counts for billing.

The NDS Annual License Fee covers access and upgrades to all applications in the Suite, server maintenance, and unlimited Basic Technical Support for up to 5 concurrent users.

Concurrent users are users logged in to any of the NDS applications at the same time. An agency may have an unlimited number of named user accounts, but is limited to having 5 or fewer of these users logged in at the exact same time unless additional user access is purchased.

User access is tracked by agency on a daily basis. Agencies that exceed the maximum concurrent user access paid for will have additional access fees added to the next program year's invoice.

Additional concurrent user access is available for $100 per user per year. Unlimited concurrent user access is available for $500 per year.

No, only agency users are considered concurrent users. State Super Users and Technical Assistance Specialists are considered agency users and are included in the daily concurrent user count.

Yes, we have a utility which allows us to remove INACTIVE records.

The utility is run by the NACCRRA development team.

1. Use the "Advanced Support Request" form to submit your request.
2. NACCRRA will export into a *.sql data file containing the INACTIVE records. The data file will be delivered to the agency via email, CD or FTP services. The INACTIVE records will then be deleted from the agency database.

Yes. You will specify the date range on the data request form.

No, There is no cost to the agency.

1. NACCRRA will maintain a copy of the data file for 90 days from the export date, after which they will be permanently deleted.
2. You may use the "NACCRRAware Data Support Request" form to request the records be restored.
   (NOTE: Individual records from the archive process cannot be imported. It is an all or nothing implementation.)

Yes. This request will be billable at current advanced support rates.

A software bug is an error, flaw, mistake, failure, fault or "undocumented feature" in a computer program that prevents it from behaving as intended (e.g., producing an incorrect or unexpected result).

Submit a bug report here. The form collects details on the actions taken, error message or incorrect result received. If the problem is found to be a training issue rather than a bug, a reply will be sent requesting that the reporter contact the Help Desk for assistance.

Submit a new feature request here.

NDS offers technical support in two categories: Basic and Advanced.

NDS Help Desk provides unlimited Basic Support (for each licensed program year) and answers questions about using NDS and reporting server slowness or outages. Basic support covers questions regarding configuring, data entry , reports, and query building. In order for support to go through state or regional networks, member agencies within the network must submit a signed technical support contact agreement. (See Help Desk). Agencies that submit this agreement will be referred back to the designated state or regional point of contact.

Advanced Support includes requests for data merging, data deleting, data transfer and items requiring access to the back-end database. Support also includes requests regarding database schema and design, connections to third party programs, archiving and customized database services. To request advanced support, use the "Advanced Support Request" form.

All applications in the Suite are covered

The help screens built into NDS answer many functionality questions and the Help Desk maintains a Bulletin Board with tip sheets posted to the FAQ section. Monthly virtual trainings/Webinars are also provided for staff and sessions are presented during NACCRRA's professional development institute.